If you find that the USB on your DSQD or M2R is not allowing you to make firmware updates or connect to Wireless Designer, but your unit is otherwise operating normally, you may need an EEPROM update.
EEPROM stands for Electrically Erasable Programmable Read-Only Memory and is a board chip integrated in electronic devices to store small amounts of data by allowing individual bytes to be erased and reprogrammed. EEPROM chips in Lectrosonics equipment control the behavior of the USB jack. Fortunately, updating your EEPROM is something you will rarely, if ever, have a need to do. But if it does need to be done, doing it yourself will save valuable time in not having to send it in to us.
- Unzip the Updater file and save the resulting .EXE to your computer.
- Using your USB, connect your device to be updated to your computer.
- Double-click and run the Updater file. It should recognize the connected unit by displaying the connected device (the device name, serial number and device type) and also indicting that the FT-230 (the EEPROM chip) is valid.
- Run through the Wizard as directed by the dialog box prompts.
If this process does not fix your unit’s connection issue, then the unit needs to come to us for repair.