Dear Valued Customers,
The Lectrosonics team hopes this finds you and your loved ones in good health.
The COVID -19 / Novel Corona Virus pandemic is an unprecedented situation for the world and almost every industry, including our own. Our management team is monitoring the developments in order to best respond to circumstances with the safety of our customers and employees at the forefront while doing our best to continue supporting you in the customary Lectrosonics manner.
The State of New Mexico has ordered all non-essential business activities to cease. Most of our admin staff, including sales and customer service are working remotely to continue responding to inquiries and providing technical information, customer quotes, etc. Since we support news organizations in their mission-critical work throughout the world, we will maintain a skeleton crew at our factory and service center.
Production, assembly and most operations at the factory will be on hold until further notice.
We have taken precautionary measures to ensure that the skeleton teams are working in safe and sanitized workspaces while adhering to the CDC advisements of intensified hygiene. Furthermore, we will seek to distribute operations among facilities to limit the need for the congregation at any one location.
The following actions have been implemented for anyone at the facility:
- All non-business-critical travel has been stopped.
- Elements of our field sales team will continue to be available for inquiries and support via phone, Skype, or email
- Customer and supplier visits to our sites have been canceled or moved to online calls.
Inventory: Lectrosonics has some inventory of some products on hand at our headquarters. On a very limited basis, we may be able to ship some items in the need is extremely critical.
Support: The Lectrosonics technical representatives will remain available via electronic communications on a limited basis. We will maintain a skeleton crew in our Parts & Repair department for essential work only.
Planning ahead: Lectrosonics is committed to staying proactive. Should there be any concerns or issues that we can support you with, please don’t hesitate to let us know.
Lectrosonics will leave these and other measures in place until further notice and will continue to follow the advisement of the CDC and local authorities. If we learn about future developments that directly impact us, we will post that information here. It is a priority for us to stay engaged with our customers and suppliers with full transparency.
President, Lectrosonics, Inc.