Sales Associate

Department: Sales
Shift: Day Shift
Location: Rio Rancho, NM 87124
Headquarters/Manufacturing
581 Laser Road
Job Type: Full Time
Education: High School
Duration: Permanent
Travel: None

Reports to: Senior Sales Operations Manager
The Sales Associate I is an in-house sales position whose primary function is dealer support, order checking and on-the-phone sales and technical support.

Primary Duties:

  • Self-motivated, continual learning/training in operation and capabilities of Lectrosonics products and familiarity with use of other company products with which our equipment is integrated.
  • Double check all incoming orders for assigned territories and review for correction/questions to customer as needed.
  • Follow-up on open orders to assure timely delivery.
  • Coordinate with outside sales people when supporting dealers so all parties are aware of actions.
  • Communicate via phone, email or Fax with dealers and end users to provide technical and sales support including frequency coordination using IAS software and Wireless Designer.
  • Become proficient with order entry process;
    • a. Entering orders or screening orders before entry by sales support.
    • b. Communication with dealers.
    • c. Order confirmations – providing lead-times for work in process.
    • d. Errors on PO (part numbers, missing information, etc.).
    • e. Order status.
    • f. Product availability.
    • g. Credit card or Prepay information.
    • h. Proforma Invoices.
    • i. Issuing RMAs.

Secondary Duties:

  • Provide back up for order entry processing on as needed basis.
  • Provide backup to the shipping department on an as needed basis – this may include assisting with packing and/or pre-packing small assemblies. 50lb lifting capability.
  • Maintain and organize demo equipment inventory.

Skills and Knowledge required:

  • Good computer and typing skills.
  • Familiarity with Microsoft Office.
  • Professional telephone skills and presence.
  • Technical understanding of audio system principles or a willingness and ability to learn quickly.
  • Problem solving and time management are important.
  • Self starter - material will be provided but it will be up to the successful candidate to read manuals and become familiar with the product.
  • Ability to work independently or with a team.

Other:

  • Business casual dress.
  • Monday through Friday from 8:00 AM to 5:00 PM, coordinate lunch hour with others in sales.

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