Factory repair customers please note: Effective October 1st, 2008 the Repair Department will be operating under new guidelines for repair price quotation and authorization of credit card charges. Click here for a full explanation of the repair policy.
Due to the complex nature of some Lectrosonics products and the continuing growth of the product lines, factory direct repair services are often the best choice for dealers and customers. In many cases, highly specialized test equipment is needed to properly align and test Lectrosonics equipment.
Turnaround time depends on the workload, which can vary considerably. All repairs are done in as timely a manner as possible. Longer turnaround times typically result from one or more of the following situations:
- A large number of repairs arrive at the same time
- A problem is intermittent and/or cannot be duplicated
- More than normal rush repairs are requested
- Multiple product updates are required
Rush services at an extra charge may be available to expedite your repair. Please contact the repair department and check on the current status of turnaround time and availability of rush service.
Always obtain a Repair Order number (RO) before shipping any product to Lectrosonics for repair.
Warranty on new products is one year on parts and labor - contact the factory for a complete warranty statement. For out-of-warranty repairs, labor is charged on a flat rate fee basis. A published rate schedule is available upon request. Repairs are warranted for 90 days from the date of repair for the actual work done. Estimates are available at a modest cost.
To use this service, contact the factory and provide the following information:
- The model and serial numbers of your equipment
- A description of how you use the product
- A description of the problem
It is always best to have the product in hand when you call.
NOTE: Products with serial numbers that have been deliberately removed will NOT be repaired by Lectrosonics Service Departments.
NOTICE OF SERVICE POLICY CHANGE: Effective April 1, 2009, repair services for following product lines will only be available from Jaycee Communications Inc.:
- 185 Series (CR185, DR185, R185, M185, H185, T185, etc.)
- 190 Series (UCR190, UR190, UM190, UM190B, UH190, etc.)
- 195 Series (UCR195, UCR195D, UDR195, UR195, UM195, UM195B, UH195, etc.)
Jaycee Communications Inc., is a Lectrosonics Authorized Service Center and can undertake any repair, large or small, and you may use their services with the same confidence as our factory service, at comparable prices. Units sent to Lectrosonics will be forwarded to Jaycee Communications at additional shipping cost. It is more cost effective to deal with Jaycee Communications directly. Their contact information is listed to the right or below if you are on a mobile device:
United Kingdom Service & Support
19 Village St
+44 (0) 1789 777 040
Audio Related Technology Ltd.
5 Phoenix Business Centre
Phone +44 (0) 494 794 286
Fax +44 (0) 494 794 269
Germany Service & Support
Ambient Recording GmbH
Schleissheimerstr. 181 C
(NOTE: Have model number, serial number and block number ready before clicking on email link)
Spain Service & Support
Coel Audio Solutions
Consultores Electroacústicos, S.L.
Barrio Elizalde, 25 Pabellón, 10
48213 Izurza Vizcaya Spain
Tel: +34 946 202 338 - Fax: +34 946 202 546
United States Service & Support
561 Laser Road NE
Rio Rancho, NM 87124
Phone: +1 505 892-4501
Toll Free: 800-821-1121 (US & Canada)
Fax: +1 505 892-6243
Hours:, 8:00 AM - 5:00 PM MST (GMT-7/GMT-6)